Privacy Policy

Last updated: October 11, 2026

This Privacy Policy explains what personal information Visionaire Media Studios collects through this website and when you work with us, how we use it, who helps us process it, and the choices you have.

1. Who is responsible

Visionaire Media Studios, an independent digital creative studio based in Egypt. Contact: support@visionairemediastudios.com.

2. Information we collect

Information you give us

Contact and order forms: your name, email address, the service or product you are interested in, your message, your country (optional), and project details you choose to share.
Review form: your rating, your review, how you want your name to appear, your optional email address, and whether you agree that we may publish your review.
Website chat assistant: the messages you type in the chat.
Emails: anything you send us by email while we work together.
Free gift registration: your first name, your email address, whether you confirmed it, whether you chose to receive our promotional emails (with the date and the exact wording you agreed to), and which gift files you opened. To prevent abuse we also keep a one-way coded version (hash) of your IP address, not the address itself.

Information collected automatically

Google Analytics (only if you click Accept in the cookie notice): how you use the site, such as pages visited, approximate location (country/city), device and browser type. If you decline, analytics cookies are not set.
Campaign source: if you arrive through a tagged link (for example from one of our YouTube videos), the source is sent with your form so we know where you found us.
Technical data: our hosting provider processes standard technical information, such as IP address and browser type, to deliver and protect the website.

Payments

Payments are processed by Payoneer. We do not see or store your card details. We receive the information needed to confirm your payment, such as your name, email address, amount and payment status.

3. How we use your information

to answer your questions and send you quotes;
to process orders, send payment requests and deliver your files;
to send the free gift you requested and the emails needed to deliver it;
to send you occasional emails about new music, digital products, courses and offers — only if you ticked the optional box. You can unsubscribe at any time with the link in each email or on your gift page;
to provide support, handle revisions, refunds and cancellations;
to publish your review, only if you have given your consent;
to understand how the website is used and improve it (only with your consent to analytics);
to keep business and accounting records.

We do not sell your personal information and we do not use it for advertising.

4. Service providers we use

Formspree: receives the forms on this website and forwards them to us by email.
Google: Google Analytics (with your consent), Google Drive (to share your files with your email address) and Gmail.
Neo: hosts our business email.
Anthropic: processes messages typed in the website chat so the assistant can answer. Please do not share sensitive personal information in the chat.
Netlify: hosts this website.
Supabase: stores the free gift registrations and consent records in a secure database, and secures the owner area of this website.
Brevo: sends the confirmation and gift emails and, only with your consent, our promotional emails.
Bunny.net: delivers the gift files (ebook, audio and video).
Payoneer: processes payments.
Trustpilot: only if we invite you to leave a review there; Trustpilot then receives your name and email address to send the invitation.

These providers may process information in countries other than your own, including the United States, under their own privacy and security commitments.

5. Cookies and similar technologies

Google Analytics cookies are used only after you click Accept. You can change your choice at any time with the Cookie settings link at the bottom of each page.
Your browser's local storage is used to remember your cookie choice, to avoid sending the same form twice, and to keep the campaign source during your visit.
We do not use advertising cookies.

6. How long we keep information

We keep your information only as long as needed for the purposes above. This includes keeping order and payment records for as long as needed for business and tax purposes. Website chat messages are not stored by us after the conversation. Free gift registrations are kept while you remain subscribed or until you ask us to delete them; unconfirmed requests are deleted after 30 days. The record of your consent choices is kept as proof of consent. You can ask us to delete your information at any time (see below).

7. Your choices and rights

You can ask us to:

access the personal information we hold about you;
correct it;
delete it;
withdraw your consent, for example to analytics, to our promotional emails or to the publication of your review.

Write to support@visionairemediastudios.com. We may need to keep some records where the law requires it.

8. Security

This website uses HTTPS. We use reputable providers and limit access to your information to what is needed to serve you. No method of transmission or storage is completely secure, but we take reasonable care to protect your information.

9. Children

Our services are intended for adults and businesses and are not directed to children under 16.

10. Changes to this policy

We may update this policy. The current version and its date are always on this page.

11. Contact

Privacy questions or requests: support@visionairemediastudios.com.