Refund & Cancellation Policy

Last updated: October 9, 2026

We want you to be happy with what you receive from Visionaire Media Studios. This policy explains when refunds and cancellations are possible for orders placed directly through this website or by email.

1. Ready-made digital products

This covers products such as the Deep Relaxation Sleep Audio Pack and the 200-track meditation music package.

Digital files cannot be returned once delivered, so sales are final after the download link has been sent, except in the cases below.
Faulty or missing files, or a product that is not as described: tell us within 14 days of delivery. We will send a corrected file. If we cannot fix the problem, we will refund the full amount.
Duplicate payment: if you were charged twice for the same order, the duplicate payment is refunded in full.
If your order has been paid but not yet delivered, you can cancel it and receive a full refund.

2. Custom services

This covers custom music, videos, YouTube channels, reels, websites, chatbots and apps.

Cancellation before production starts: full refund of the advance.
Cancellation after production has started: we refund the advance minus the value of the work already completed. We will show you what has been completed, and you receive that work.
After delivery: if the work matches the agreed scope, it is not refundable. Your included revisions (2 rounds) are there to adjust it to your needs.
If we cannot deliver, or delivery is more than 14 days later than the agreed date without your agreement, you may cancel and receive a full refund of the amounts paid for work not delivered.
Custom exclusive music: once the files and the exclusive licence and intellectual-property transfer document have been delivered, the order cannot be refunded, because the rights have been transferred to you.

3. How to request a refund or cancellation

Email support@visionairemediastudios.com with:

your name and the email address used for the order;
the product or service and the order date;
the Payoneer payment reference, if you have it;
the reason, and screenshots of any problem with the files.

We aim to reply within 2 business days.

4. How refunds are paid

Approved refunds are returned through the same payment channel used for the order (Payoneer) whenever possible, or, if that is not possible, by another method we agree with you by email. How long the money takes to reach you depends on the payment provider and your bank. We do not charge a fee for refunds; any fees charged by your bank or card issuer are set by them.

5. Payment disputes

If something is wrong with your order, please contact us first. Most problems can be solved quickly by email.